Repairs, warranty and HR for 130,000+ devices, on an Odoo built around the business
A biometric device company with three service labs moved its Odoo to our managed hosting, then gained a repair operation, customer portal, HR system and website built around how it really works.
Biometric devices · Islamabad, Lahore, Karachi
Hero Fun Tech supplies handhelds, tablets and fingerprint readers used for elections, national ID, border control and banking, and repairs them in labs in Islamabad, Lahore and Karachi.
Over the years its Odoo had grown to hundreds of installed apps, many of them never used, while the work that mattered most, following a device from the customer to the repair bench and back, still happened in spreadsheets and phone calls.
The solution
A careful move to managed hosting
We measured every app and record, cleared out what was not in use and moved the database to our managed hosting in a single day, with dormant history archived so nothing was lost.
Repairs and warranty
Repair tickets linked to a register of more than 130,000 devices by IMEI, warranty checks, parts requests, repair costing, a cost-approval step and a dashboard for each lab.
Customer repair portal
Customers log in to follow each repair through five stages, receive an email at every change and can submit many devices at once from a spreadsheet.
HR for a growing team
Employee records, leave approvals, appraisals, an employee portal and attendance rules, connected to ZKTeco attendance machines.
A website on the same system
A public website on Odoo showing the product range, case studies and support, with enquiries landing straight in the CRM.
- A leaner, faster Odoo on managed hosting, running only the apps the business actually uses.
- More than 9,400 repairs handled in Odoo, with duplicate devices blocked automatically.
- Customers track their own repairs, so the labs spend less time on status calls.
- Written manuals for repairs, inventory, HR and both portals, so new staff can be trained quickly.
More case studies
Not every project is right for us
We would rather say this before we start. Think Optimise works with a limited number of businesses at a time, and we choose them as carefully as they choose us.
We are a good fit if you want your system done properly: accounts that reconcile, processes that are agreed and written down, and a team that is trained and confident on day one.
We are probably not the right fit if you want Odoo installed quickly and left alone. There are faster ways to get a login screen. There are few better ways to get a system your business can run on for years.
We will ask things of you: a project owner, time from your key people, and honest answers about how your business really works today. In return, you get the same experienced team from the first meeting to long after go-live, and a partner who still answers the phone.
If that sounds like the way you want to work, we would like to hear from you.
Let's talk about your system
Tell us about your business and what you need. We'll reply within one working day.
Quality over quantity. We deliberately work with a limited number of clients at a time, so we can serve each one better: more time, more care, and the same experienced team from the first meeting to go-live and beyond.
Every field is optional. The more you share, the better we can prepare for our first conversation.
- Office
- Office 401, Fourth Floor, RDF Centre
Mauve Area, G-9/1, Islamabad - Phone
- +92 341 5001000
- info@thinkoptimise.com